FAQ

FREE SHIPPING CODE

 

For all free shipping codes, default shipping method is ground shipping. MorePets reserve the right to upgrade the shipping method to USPS Priority for eligible orders. 



SHIPPING

Currently, USPS is our only shipping provider. We will have more shipping options in future.

USPS shipping rates are automatically calculated through API integrated in our website.

 

ORDERS

Can I add/remove/change items from an existing order?

Once an order is submitted, if you need to update items on your order please contact us as soon as possible. The easiest way would be to create a new order with your updated items and cancel your existing order.

Any questions related to your orders, please email customerservice@more-pets.com.